WEBSITE REPAIR AND TROUBLESHOOTING
Is Your Broken Website Costing You Customers?
Website repair service is not easy to find, but we do it – we fix websites. We do it because we want to solve your immediate problem, and we’ll be there when you need changes later.
- Is your website broken?
- Is there a TLS or SSL error on the browser when trying to view the website?
- Is the website not sending emails when there is a contact form message sent or purchase made?
- Is it something else? Let us know.
With over 3 decades of working with websites, we are confident that we can diagnose and resolve whatever error is occurring with your website. Because your customers are out there trying to find and contact you, getting it fixed is a priority.
Website Troubleshooting
Website troubleshooting is billed at $99 /40 mins. This is adequate time to diagnose many of the common issues. Contact us to let us know what issue you are encountering.
With the symptoms and circumstances described accurately, we can often determine pretty quickly what the problem is. Upon visiting the website and running some tests, we will know for sure.
Common website problems and likely causes:
- TLS / SSL certificate errors – expired or wrong settings
- Emails not sending from website – SMTP settings
- Website is missing – server error or wrong domain dns
- Wrong website showing – domain hijacked* (no promises)
- Spam on website or search results – website hacked
- Broken links – needs text / link edits
- Website colors, fonts, style broken – wrong cache settings
- Pages not displaying right – needs coding update
All of these website issues are problems we can diagnose and most likely repair.
* In cases of hijacked domains in which a completely different website is showing which is often foreign, some research is probably necessary and it can be challenging to resolve.
Website Repair
Cost of Repairs
The time and work required to fix the website issues listed above can range from quick & simple to complex.
After diagnosing the problem, we can provide a quote of what it would cost to repair it. To make it simpler for customers, we try to give a flat rate quote whenever possible. As any service provider knows, some things are better quoted on an hourly basis if we are aware of variable factors before starting the work.
Cleaning up a hacked website can be time consuming depending on the size and complexity of the website. This is because hidden malicious may have spread throughout an unknown number of website files and can only be seen at the server level. We can take a look inside before quoting the work.
If there is a recent backup which can be restored, it is ideal and faster, although precautions must first be made to secure the server and setup clean space where the restored website will not be re-infected.
Information we often need:
-
- Hosting account login or website login
- Domain registrar login
- Or to be invited to those accounts as a developer
You or the authorized party will be prepared to find and provide us with access to the domain and hosting account by contacting your service providers or current developer.
Contact us to inquire.
